Frequently asked questions

Our pledge to our customers

We’re very proud of our service to our customers. It’s not about just swiftly providing the right products at the right price. It’s also about care, commitment and communication. Keeping in touch about progress, answering queries promptly, even being the reassuring voice at the end of the phone.

We pride ourselves on not just being efficient, but also totally transparent. We work hard to respond to orders and queries on the same day. If there’s a problem, we’ll let you know.

Every business large or small is very important to us. We have steadily built our business on this basis and as a result, we are proud to enjoy long term relationships with our customers.

I am fed up for buying OEM seals only for them not to fit. Can you help?

Many engineers tell us they have a corner of their van dedicated to a door seal graveyard. It’s where all the wrong door seals live in hope for a perfect fit, just like the Ugly Sisters did in Cinderella. We often hear about the sheer exasperation of supplying all the information to suppliers, the waiting for weeks, only for the seals to arrive – and not fit.

We manufacture every seal to order. We match your existing seal to one of our many profiles then make it to your size. This way you know when you order that it will fit, providing a fairy tale ending to the whole saga.

Register as a trade customer and we can provide you with Gasket Sample packs to assist you with ordering. When you’re onsite, you simply identify the profile you need, take the measurements, order online or give us a call to place the order. We can manufacture most commercial makes so no more ordering from a range of different suppliers and waiting weeks to receive your seals. We are the one stop shop for all your door seal needs.

The Original Equipment Manufacturers’ seals have a six week lead time and our customer is chasing.

We hold vast stocks of the most common profiles used on UK commercial refrigeration. Once we have identified the profile needed and measurements, we can make and dispatch within days, not weeks, ensuring happy customers. Either follow our Find a Seal process or register for a trade account and we can send our Gasket Sample Packs to assist you with identifying what’s needed for all future door seal requirements. Register today and you will also receive trade prices and multi-buy discounts.

Our customers’ fridges have no ID plate info. What information do you need to make a bespoke seal?

We manufacture seals for most makes of commercial refrigeration, even if the appliances are old, obsolete or have no ID. We do this by matching the existing seal to one of our many profiles. Then with the dart or outside measurement, we manufacture to order. Just follow our Find a Seal process or register for a trade account and we can send our Gasket Sample Packs to assist you with identifying what’s needed for all future door seal requirements. Register today and you will also receive trade prices and multi-buy discounts.

I am fed up with receiving door seals that don’t fit. What makes Gasket Guy different?

This is a very common problem we hear about all the time. Even when you have supplied the make, model and every conceivable code, and waited often weeks, the seals then don’t fit. We’re different because we manufacture every seal to order. We match your seal to one of our many profiles and then we make it to your exact size. Visit our Find a Seal page to order your replacement fridge seal.

We’ve had an Environmental Health Visit and have two weeks to replace door seals. Can you help?

Absolutely! Simply follow our Find a Seal guide to identify the seals needed. If this is one of our stocked profiles we can make and dispatch within 2-5 days. If it isn’t, we will endeavour to get it dispatched within 5-10 days. We can also provide confirmation for your Environmental Health Officers that we are assisting you with your door seals. Depending on location, we can provide our supply and fit service or quickly dispatch the seals for you to fit.

Do you replace door seals for domestic fridges or freezers?

In most cases the answer is no, as the seal is normally bonded to the door. However, some domestic appliances do have replaceable seals which are fitted into a track on the door. In this instance, just visit our Find a Seal page to identify what’s required. You can also send us photos if you need assistance.

My old commercial fridge has no make or model info. How can I find a replacement door seal?

We can match your existing door seal to the many profiles we have available. Once you have identified the correct match, we make the seal to your exact specifications. Visit our Find a Seal page to identify your door seals. Send us photos if you need help.

How do I find the right door seal?

GasketGuy has hundreds of commercial refrigeration seals available on our product page.

If you have any issue identifying the correct freezer gasket or fridge seal, simply visit our Find A Seal page. You can also send us photos of your existing door seal so we can assist you in selecting the correct match.

For South West customers, GasketGuy can inspect, make and install your commerical fridge door seals on the day with our GasketGuy service. Why not request a visit?

I have found my replacement seal but what measurements are needed for me to order?

To manufacture your replacement seal, we simply need to know the exact height and width. Go to our Find a seal page and follow our measurements guide. The truest measurement is from where the seal pushes into the track on the door. For all other seals without a dart, the measure is from the absolute outside edge of the existing door seal itself.

My fridge keeps icing up and isn’t holding temperature. Do I need a new door seal?

Probably the answer is yes. When a door seal has split or not working correctly, it is allowing warm air into your appliance which will then form into ice. Sometimes a fridge can carry on maintaining temperature with a split door seal but the compressor will be working twice as hard to do this, using much more energy. Eventually as the seal deteriorates further, the fridge simply cannot keep the contents cold.

Do we need to have a service engineer to install our door seals or can our staff fit them?

Most commercial door seals are a push-in dart/arrow style seal which fit into a grooved track around the door. Alternatively, they can be a retainer style seal which are common on bottle coolers. These normally have a retainer bar or plate which is screwed in to hold the seal in place. With all our orders, we include a fitting guide.

You can also read about fitting tips on our Find a Seal page. It’s really straightforward but we are always on hand to assist. We can arrange a call with our engineers if you need further help. We also offer a make and fit seal service in the South West if you would prefer to let us do it for you.

I have been told the door seals for my freezer are obsolete. Will I have to throw it away and buy a new one?

Not yet! We have hundreds of profiles for commercial refrigeration so even if the manufacturer has made your door seal obsolete, we can assist by finding the right match and make it to the size required. Simply follow the steps on our Find a Seal page so we can help save your freezer from landfill.

How long are the lead times once I place an order?

If the profile selected is one of our many stocked items, we aim to dispatch your order within 2-5 working days. If it is a non-stocked profile, please allow 5-10 working days. These dispatch times will show up on the profile you select online. We strive to achieve fast turnaround times and if your order is time-critical, please let us know and we will do our best to dispatch as soon as we can.

What accreditation do you hold?

We are proud to hold the Safe Supplier accreditation which features our policies covering health and safety, anti-bribery, environmental and modern slavery as well as our risk assessments and insurance certificates.

We are accountable for reducing carbon emissions for our customers. How can you demonstrate this?

Retail food outlets in the UK are responsible for around 3% of total electrical energy consumption and 1% of total GHG emissions. In a commercial kitchen, 41% of energy consumption is attributed to refrigeration. A split door seal will allow warm air to circulate and force the compressor to work harder to maintain temperature, thus using more energy. By regularly inspecting and replacing door seals as soon as they split, energy usage and costs are immediately lowered.

By buying from a British manufacturer, you are reducing your carbon footprint in the supply chain as all Original Equipment Manufacturers are based overseas. So this means one delivery of door seals for all the brands you hold, manufactured and delivered in the UK, as opposed to multiple brands of seals being imported from different manufacturers across the globe.

I am responsible for delivering cost saving initiatives, how can you assist with our bottom line?

Door seal prices can vary enormously across the different brands. Purchasing from wholesalers involves multiple profits on costs before the seals finally reach the end user. Finding the right seal can also take vast amounts of admin time, searching by brand through different suppliers only to find they are either out of stock or involve weeks or months of lead times.

Our prices are not based on the brand of the appliance but by the profile required and the size. We manufacture most brands so we can save your valuable admin time spent searching multiple suppliers. Buying direct from a British manufacturer cuts out the middle man costs, as well as offering competitive prices with fast delivery times, guaranteeing 100% serviceability for you or your customer.

We are looking for one supplier for all our door seals. Can you help?

We are the one stop shop for commercial door seals. We manufacture most makes and models, even old, obsolete door seals previously impossible to source. We can create your Gasket Asset Register which will guarantee 100% serviceability, provide cost savings for the bottom line and save you time sourcing from multiple suppliers. Plus buying from a British manufacturer will reduce your carbon footprint too.

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