Dispatch
An order for our standard door seal profiles will take between 2-5 working days to be dispatched. For smaller orders our turnaround time can sometimes be within 24-48 hours.
For orders of our non-standard door seals, dispatch will be 5-10 days from date of order.
If you do have an urgent order, please speak to our customer service team.
Delivery
Next day delivery is availabe for UK mainland including Northern Ireland, Dublin, Isle of Man and Isle of Wight.
Delivery to Scottish Highlands, Islands & Eire is 3 days with Channel Islands 2 days therefore please allow additional time accordingly.
We can deliver to Europe and worldwide. Just ask our customer service team for a quote.
Returns
All our seals are custom-made to customers' specifications therefore we cannot except returns unless the seal is defective. [Please see GasketGuy Terms & Conditions: Section 5]
In the unlikely event that the seal is not the size you ordered, we will first check that you have received the correct order. If it is found to be our error, then we will replace it immediately at no extra cost. If you had mistakenly given us the wrong measurements, then this will need to be re-made at full cost to yourself. If the seal was made too large and we can re-size (subject to sizes) then you can post the seal back to GasketGuy where we can alter and send back. Please note there will be costs for the carriage and alteration.
Please be aware that all seals are hand-made and a 6mm tolerance is acceptable for installation with the exception of profile E558.
I have used the services of GasketGuy for many years and in three different establishments, a hotel in Dartmouth, a hotel in Torquay and for the last seven years here at Exeter Golf and Country Club. We have had a site inspection conducted by Al which included the logging of the make and model of every fridge and freezer in our three kitchens and five bars. This gives GasketGuy the benefit of having a bespoke asset register for all our seals on all of our equipment. This makes it very quick and easy if we ever need a repair or a replacement, we simply just quote the GG ID number on the appliance and they know exactly which seal we require. Their service is on point, Al knows our site and GasketGuy offer great value for money compared to another well-known company who also supplies fridge seals!
We used GaskeyGuy to get advice on our commercial fridge which was in need of some TLC. They recommended a new gasket that was bespoke, made onsite and fitted there and then. The whole process and service was quick, personal and professional. We can’t recommend them highly enough.
With the asset register, it’s easy to re-order with the coded stickers. We get our seals in a couple of days and then we can fit them easily and quickly.
Gasket Guy have done a phenomenal job on rationalizing our spend on fridge seals across the entire estate whilst offering a quality bespoke product. We have found this to be an extremely cost effective way of renewing and replacing seals as and when they break. The customer service has been second to none and I would recommend this company to anyone looking for a similar service.