CHES UK

Jonathan from Ches UK emailed Gasket Guy at 5.40am on Monday morning. A quote was issued first thing that same day, allowing the order to be approved immediately.

All required seals, around 20 in total across a range of appliance brands, were sourced together and dispatched the same day. Everything arrived in one delivery on Tuesday, ready for installation at the customer’s site.

By consolidating the order into a single supply and delivery, Ches UK avoided the usual complexity of multiple suppliers, partial shipments, and uncertain lead times. It also meant one van journey within the UK rather than several, reducing both cost and carbon impact.

The outcome

The replacement seals were installed promptly, allowing the restaurant to meet EHO hygiene requirements without further disruption. Ches UK were able to resolve the issue quickly, protect their customer relationship, and avoid escalation or potential penalties.

From first contact to delivery, the turnaround was measured in hours rather than days. The job stayed compliant, efficient, and predictable, which is exactly what service companies need when working under inspection pressure.

Why it mattered

For hospitality businesses, fridge and cold room seals are not a small detail. Failed seals can lead to temperature loss, food safety risks, and failed inspections.

For service companies like Ches UK, having a reliable supplier who understands urgency, compliance, and accuracy makes the difference between firefighting and fixing the problem properly.